FAQs

Q1. Where can buy genuine products?

You can buy it at our official website or contact your local dealer. EJEASMALL shop

Q2. Where can buy replacement parts? or What to do if parts are missing?

You can buy it at our official website or contact your local dealer. Buy accessories
If the official website does not have the accessories you need, you can also leave us a message.

Q3. how much does it cost for shipping?

Limited delivery costs, some regions charge rules separately.
Remote areas need additional shipping costs.
You can also choose express delivery service, which requires additional costs.

Q4. How long after the purchase can be shipped?

Shipped within 1-10 business days after payment.

Q5. How long does it reach to me?

Determined by delivery distance and transportation method.

Express delivery is generally within 5-10 day.

Q6. What is your warranty policy?

The devices have a Warranty Period of only ONE (1) year from the date of purchase by the first consumer purchaser of this product.

More detailed return and warranty policy please read Sales and Refunds

Q7. Can your intercom be used with ejeas other model intercom?

Yes, You can use different models of products together, but we do not recommend this.

Due to different hardware and software and product functions, some problems may occur during use, I hope you understand that this is not a problem of the machine itself.

Q8. Can your intercom be used with other brands of intercom?

You can use different brands and different models of products together, but we do not recommend this.

Due to different hardware and software and product functions, some problems may occur during use, I hope you understand that this is not a problem of the machine itself.

Q9. How to upgrade the firmware?

Download the firmware update package: https://www.ejeas.com/firmware-update/

Software upgrade guide: https://www.ejeas.com/q7-software-upgrade-guide/

Q10. Does support multiple V4Plus/V4C and V6 Pro+/V6C pairings?

1 V4Plus/V4C and 1 V6 Pro+/V6C: https://www.youtube.com/watch?v=dTNm1bpziGI

1 V4Plus/V4C and 2 V6 Pro+/V6C: https://www.youtube.com/watch?v=Jn8s0uK4EV8

2 V4Plus/V4C and 2 V6 Pro+/V6C: https://www.youtube.com/watch?v=XlVnHugttKk

Q11. Does support Q8/MS8/MS20 and other Mesh intercom pairings?

Q8, MS8, MS20, K1, K1 PRO, K1 PRO+ can all be paired together via Mesh. When used together, the number of users will be based on the device with the fewest users.

Other Mesh Intercom: Our Mesh product is a confidential call channel. We only support the combination of products of the same brand and series. Other Mesh products are not within the scope of the test and cannot guarantee the usage. You can use Bluetooth pairing to pair with other devices.

Q12. How to get the user manual?

Get the user manual: https://www.ejeas.com/user-manual/